Summary
In this episode of the Product Coalition podcast, Jay Stansell speaks with Val Coin, a Digital Transformation Specialist at Via Technology. They discuss the importance of systems in driving growth, the principles of effective change management, and how to identify opportunities for process improvement. Val emphasizes the need for curiosity and clarity in systemizing businesses, the significance of managing team emotions during change, and the adaptation of change management strategies for remote work environments. The conversation also covers future-proofing business systems and the role of executive dashboards in driving organizational performance.
Takeaways
Tech alone is not enough for growth.
Systems consist of process, people, and technology.
Curiosity helps uncover reasons for tech resistance.
High turnover in key roles indicates systemic issues.
Shadow IT reveals disengagement with provided tools.
Invest in systemizing during critical growth stages.
Change management must be proactive and involve teams.
Involve employees early in the change process.
Focus on the 20% of changes that yield 80% of results.
Executive dashboards should drive behavior and decisions.
Chapters
00:00 Introduction to Product Mastery
00:55 The Role of Systems in Growth
02:20 Understanding Change Management
09:31 Identifying Process Improvement Opportunities
12:28 Principles of Effective Change Management
19:15 Managing Team Emotions During Change
24:02 Adapting Change Management for Remote Work
26:03 Future-Proofing Business Systems
31:08 The Importance of Executive Dashboards
